Last Updated: May 2024
Introduction
Welcome to 5 Star Uniforms. This Privacy Policy applies to all users of 5 Star Uniforms’ website, mobile applications, and other online services. We take your privacy seriously and are committed to protecting your personal information.
How Personal Information is Collected and Used
We collect personal information that you voluntarily provide to us through our website. This may include your name, email address, phone number, and other identifiable information. We do not automatically collect personal information without your consent.
Legal Basis for Processing
We process your personal information based on your consent, compliance with our legal obligations, and our legitimate business interests.
Uses of Personal Information
We use your personal information to:
- Respond to your inquiries or comments
- Understand your purchasing habits and needs
- Improve our products, services, and website
- Inform you about special promotions
- Contact you for your opinions or participation in certain events
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.
Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
Use of Cookies
We use cookies to improve your experience on our website. For more detailed information about the types of cookies we use and how you can opt-out, please see our Cookie Policy.
Sharing Your Personal Information
We will not use or share your personal information in ways unrelated to the uses described above unless we provide you with prior notice. We do not sell, trade, or share your information with third parties, except as required by law or as disclosed to you before the information is collected.
Your Rights
You have the right to access, correct, or delete your personal information. To modify or remove your information, please contact us at [email protected].
International Data Transfers
Your personal information may be stored and processed in countries other than your own. We take appropriate measures to ensure your information is protected.
Security Measures
We employ technical and managerial procedures to protect your personal information and prevent its unauthorized access.
Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of these websites.
Contact Information
For any questions or concerns regarding this Privacy Policy, please contact us at [email protected].
Complaints
If you have a complaint about how we handle your personal information, you may contact us or lodge a complaint with the relevant supervisory authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
Return Policy
- 10 Days Deadline: Please note that returns must be requested within 10 days of the customer receiving the product.
- Customized Items: Items that have been altered in any way: tailored, embroidered, engraved, etc. are non-refundable.
- Hygienic Products: Products governed by hygienic standards are ineligible for return or exchange.
- Vendor Order Policy: Cancellation availability depends on the supplier’s policies. In some cases, orders sourced directly from vendors have a no cancellation policy due to their terms and conditions.
- Final Sale Items: Items on sale and clearance, are deemed final sale.
- Customer Responsibility for Errors: Customers bear responsibility for shipping and exchange costs arising from errors, from customer’s order.
- Credit for Quality Concerns: Store credit is offered for products experiencing quality issues.
- Refund for Unavailable Stock: Customers dissatisfied with delayed, or out-of-stock items may receive a refund for affected items fee, unless vendor will not allow us to cancel.
- Restocking Fee and Shipping Cost: Cancelled or refused orders as well as exchanges will incur a 35% restocking fee per item returned, plus shipping costs in case the products are processed for shipping.
- Return Procedure: To ensure a smooth return process, kindly contact us at [email protected] to request authorization for any product returns before sending them to 5 Star Uniforms. We require this step for proper tracking and authorization. If you wish for a waybill, we can provide that.
- Packing: Ensure items are securely packed and insured during the return process. 5 Star Uniforms is not liable for items lost or damaged in transit.